Custom Cut
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Your rights, our process. Here's how cancellations, refunds, and returns work — clearly, with no surprises.
Last Updated
5 October 2026
You may cancel your order, subject to the type of product ordered:
You may cancel a standard (non-customised) order at any time before it reaches the Shipped status in your account. Once shipped, cancellation is no longer possible — please refer to our Returns process.
To cancel: log in → Orders → select order → Cancel.
For products made to your specific design, colour, size, or text specifications, cancellation is only possible before production begins — typically within 24 hours of placing your order.
To cancel: email [email protected] with your Order number. Once production has started, no cancellation is possible.
Refunds are available in the following circumstances:
If your item arrives visibly damaged or defective, please follow these steps:
We will assess each case individually. Where a damage claim is verified, we will offer a replacement (subject to availability) or a full refund. Claims submitted after 24 hours of delivery may not be accepted.
“Approved refunds are processed within 7–10 business days from the date of approval. Refunds are credited to the original payment method used at checkout. Payment processing is handled by Razorpay — the timeline for the refund to appear in your account depends on Razorpay and your bank or payment provider.”
1–3 business days
5–7 business days
5–7 business days
Due to the nature of our products, the following are not eligible for refund:
If you are unsure whether your item qualifies for a refund, please contact us at [email protected] before placing your order.
Return requests for standard products must be raised within 3 days of delivery. Unless the return is due to a verified error on our part (wrong item dispatched, item damaged in transit), you are responsible for the cost of returning items to us.
Custom Cut reserves the right to cancel any order at our discretion, including but not limited to:
In the event we cancel your order, a full refund will be issued within 3–5 business days of cancellation. We will notify you via email and SMS with the reason.
For any questions, disputes, or escalation regarding your refund or cancellation, please contact us. Include your Order number in all communications.
Abhijit Tiwari
We aim to respond within 24 business hours and resolve all refund-related disputes within 14 business days.
Our team is available to walk you through cancellations, refunds, or returns.
[email protected]