Privacy Policy | Custom Cut

01Who We Are

Data Controller

Custom Cut operates the website customcut.store, owned and managed by Ganesh Ind, and is the data controller for any personal information you provide to us.

Registered Address

Plot # 62/1 , Sy# 285, c/o Ganesh Ind, Chamunda St, Rami Reddy Nagar, Jeedimetla, Hyderabad, Telangana 500055

GSTIN

36ABPPT8271N1ZK

02Information We Collect

When you place an order or create an account with us, we collect:

Personal Information

Your name, email address, phone number, delivery address, and billing address.

Payment Information

Processed securely by Razorpay — we never store your card details or bank account information on our servers.

Order Information

Products ordered, customisation details, order value, and communication history.

Browsing Data

Pages visited, time spent on site, and device type — collected via cookies and Google Analytics to improve our service.

03How We Use Your Information

Process and fulfil your orders, including production, shipping, and delivery tracking.
Send order confirmations, dispatch updates, and delivery notifications via SMS and email.
Provide customer support in response to your enquiries.
Send marketing communications (only with explicit consent — you can opt out at any time).
Comply with our legal obligations under the Information Technology Act, 2000 and applicable consumer protection laws.

04Information Sharing

We do NOT sell or rent your personal information to third parties. We share your information only in the following circumstances:

Razorpay: Processes your payment — their privacy policy governs their use of your data.

Shipping Partners: Delhivery, BlueDart, India Post — only the information necessary for delivery is shared.

Meta: Meta Pixel receives page views, product interactions, purchase values and browser information to measure advertising and support relevant ads. Meta's privacy policy governs its use of this information.

OpenAI: The OpenAI Measurement Pixel receives storefront page views, product interactions, checkout starts, purchase values and browser attribution information to measure ChatGPT advertising performance. OpenAI's privacy policy governs its use of this information.

Legal Authorities: When required by law, court order, or to protect our legal rights.

Any third party with whom we share data is required to handle your information in accordance with applicable data protection laws.

05Cookies & Tracking

Essential Cookies

Required for the checkout and account login process — these cannot be disabled.

Analytics Cookies

Google Analytics helps us understand how visitors navigate the site — you can opt out via your browser settings.

Advertising Cookies

Meta Pixel measures storefront visits, product interactions and completed purchases to help us understand advertising performance and show relevant ads. You can manage cookies through your browser settings and advertising preferences through Meta. The OpenAI Measurement Pixel also measures storefront visits, product interactions, checkout starts and completed purchases for ChatGPT ads, using first-party attribution and browser reference cookies. You can manage these cookies through your browser settings.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

06Data Security

“All data transmitted between your browser and our servers uses SSL/TLS encryption. Payment processing is handled by Razorpay, which is PCI-DSS compliant — we never handle raw card data. Access to customer data is restricted to authorised personnel only. Our website and databases are hosted on DigitalOcean with standard industry security measures.”

07Your Rights (India)

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to any legal obligations we may have to retain it.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

08Grievance Redressal

Grievance Officer

Abhijit Tiwari

Email

[email protected]

We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days.

09Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated by:

Updating the “Last updated” date at the top of this page.
Notifying you via email or SMS if you have an active account.
Posting a notice on our website homepage.

We encourage you to review this page periodically.

10Contact

For any questions or concerns regarding this Privacy Policy, please contact us at [email protected]. We aim to respond within 2 business days.